FAQ's

SHIPPING

Free shipping for US orders value over $100. If your order is less than $100, a shipping fee will be applied. All orders are standard ground shipping. For expedited shipping, please contact us.

As many styles are custom handmade to order, please allow up to 2-3 weeks for delivery.

RETURNS POLICY

Returned items must conform to our returns policy:

  • Your returned item must arrive at to us no later than 14 days after you receive the order. After this time we cannot guarantee that we will accept the order for refund.
  • We strongly recommend that you book your return pick-up within 7 days of receiving your order to ensure that it arrives to us within 14 days. 
  • Once your return has been received by us and it complies with our returns policy, we will refund you by your original payment method.
  • We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
  • Items must be returned unworn, unwashed, undamaged and unused with their original tags. Accessories must be returned in the original boxes provided and inside a protective shipping box.
  • We recommend that you return items in their original packaging to ensure the necessary protection when in transit.
  • Returned items will be refunded excluding the cost of shipping when using our free collections service.

EXCHANGES

If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a refund for the original item, excluding the original cost of shipping, according to our returns policy.